FAQ

1. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed and shipped within 1-2 business days. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery. Please allow 5-7 business days for delivery within the United Kingdom and up to 14 business days for international orders, and two day delivery within the UAE.

2. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. To initiate a return, please contact our customer support team at support@drydolly.com. Please note that items returned without prior authorisation will not be accepted.

3. Can I exchange an item?

Yes, we do offer exchanges. If you would like to exchange an item for a different size or color, please contact our customer support team at support@drydolly.com. They will provide you with further instructions on how to proceed with the exchange.

4. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact our customer support team immediately at support@drydolly.com. We will evaluate the issue and make it right by either replacing the item or providing a refund. Please return the defective item so we can report to our quality control team.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. Please note that international customers are responsible for any customs duties or taxes that may apply to their order.

6. How can I contact customer support?

You can reach our customer support team by emailing support@drydolly.com. We strive to respond to all inquiries within 24 hours.

7. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible at support@drydolly.com. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

8. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

9. Do you offer gift wrapping?

Yes, we offer gift wrapping services for an additional fee. During the checkout process, you will have the option to add gift wrapping to your order. Please note that gift wrapping may add additional processing time to your order.

10. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery. If you have any questions or concerns about the status of your order, please contact our customer support team at support@drydolly.com.