Easy Returns
We want you to feel good in your Dry Dolly, from the moment it arrives. If it is not quite right, we are here to make returning it as straightforward as possible.
Starting a return
If your order is eligible for a return under the section below, please email support@drydolly.com with your order number and the item you would like to return before sending anything back. We will send you the next steps. Items returned without a request may not be accepted.
UK returns
If your order is delivered in the UK, you have 14 days from delivery to tell us that you wish to cancel your order. You then have a further 14 days to send the item back.
Returns are not free, but we keep the cost simple. You are welcome to use your own tracked postal service, or request a prepaid tracked return label from us for £3.95 per parcel. The £3.95 is the direct cost of the return label, not a restocking or handling fee.
Once an eligible return has been received, we will refund the item price to your original payment method. Where your statutory cancellation rights apply, we will also refund the cost of standard outbound delivery.
United States orders
At the moment, we are unable to accept change-of-mind returns or exchanges for orders delivered to the United States. The cost and logistics of international return shipping, customs and processing are not something we are set up to manage as a small brand.
We know ordering from a new brand without trying it on first takes a little trust, so please take a moment to check our size guide, product details and imagery before ordering. If you are unsure about fit or styling, email support@drydolly.com before you buy and we will happily help.
If an item arrives faulty, damaged, incorrect or not as described, this is different. Please see the section below, and we will put it right at no cost to you.
Other international orders
We do not currently offer discretionary change-of-mind returns or exchanges for orders delivered outside the UK and United States. International return shipping, customs and processing are not something we are set up to manage as a small brand.
Please check the size guide, product details and imagery before ordering. If an item arrives faulty, damaged, incorrect or not as described, we will put it right at no cost to you. This policy does not limit any rights you may have under applicable consumer law.
Return conditions
You are welcome to inspect and try on your Dry Dolly as you would in a shop. Please handle it with care and try it on over underwear.
To help us keep every item in lovely condition, please return it unworn, unwashed and unused, and avoid contact with makeup, perfume, deodorant or skincare products. Original tags must be still attached and please replace back in the same packaging where possible.
We may make a deduction if an item has been handled beyond what is needed to inspect it and its value has been reduced as a result.
Exchanges
We do not currently offer direct exchanges. The simplest route is to return the eligible item and place a new order for the preferred size or style.
Faulty, damaged or incorrect items
If something is not as it should be, please email support@drydolly.com as soon as possible, ideally within 48 hours of delivery, with your order number and clear photos. This helps us put things right quickly and does not affect your legal rights.
Where we are responsible for the issue, we will arrange the appropriate replacement, repair or refund at no cost to you.
Refund timing
Once we receive the returned item, or proof that it has been sent back, we will process an approved refund to your original payment method within 14 days. Your bank or card provider may need a little longer to show the payment in your account.
